Frequently Asked Questions

How can I provide feedback or suggest improvements for the platform?

We value your feedback and suggestions. You can provide feedback directly through the platform’s feedback form or contact our support team to share your ideas for improvement.

Can I browse and apply for job opportunities in the sports industry on the platform?

Yes, our platform may feature job listings and opportunities in the sports industry, allowing you to browse and apply for relevant positions.

Is there a limit on the number of photos or videos I can upload to my profile?

While we may have certain storage limits in place, we strive to provide sufficient capacity for you to upload and showcase your photos and videos on your profile.

Are there any opportunities for exposure or visibility for athletes or teams on the platform?

Yes, we provide various opportunities for exposure and visibility, including featured profiles, sponsored content, and collaborations with brands or organizations.

Can I search for athletes or teams based on specific skill levels or experience?

Absolutely! Our platform provides search filters that allow you to find athletes or teams based on skill levels, experience, or specific criteria you’re looking for.

Is there a feature to track and monitor my performance or progress?

Yes, our platform offers performance tracking and monitoring features, allowing you to set analyze your performance metrics.

Are there any limits on the number of athletes or teams I can connect with?

There are no limits on the number of athletes or teams you can connect with on our platform. You can expand your network as much as you like.

Can I search for athletes or teams based on specific locations or regions?

Absolutely! Our platform provides location-based search functionality, enabling you to find athletes or teams in specific areas or regions.

Can I connect my existing social media accounts to my profile?

Yes, you can add your existing social media accounts to your profile.

How can I find sponsorship opportunities on the platform?

Our platform may feature sponsorship opportunities from various brands and organizations. Keep an eye on the sponsorship section or subscribe to relevant notifications.

Can I share videos or media content on the platform?

Yes, you can upload and share videos, photos, and other media content on your profile.

Can I schedule and manage events or practices on the platform?

Yes, our platform provides features for scheduling and managing events or practices. You can set dates, invite participants, and track attendance.

Are there any age restrictions to join the platform?

We comply with applicable laws and regulations regarding age restrictions. Please check our terms of service or contact our support team to confirm the eligibility requirements.

Can I share my achievements and accolades on my profile?

Yes, you can showcase your achievements and accolades on your profile. This helps others get a better understanding of your skills and accomplishments.

How can I communicate with other athletes or teams on the platform?

PlayWIze will provide various communication tools within the platform, such as direct messaging enabling seamless interaction with other users.

Can I create a profile for both an Athlete and a Team?

Yes, you can create profiles for both athletes and teams on PlayWize. Athletes use a Mobile App for all Mobile devices while Teams, Agents, Scouts, Unions, Leagues, Federations, and Brands connect via the PlayWize Web App for desktop environments.

How can I contact customer support?

You can reach our customer support team by navigating to the “Contact Us” page on our website. We strive to respond to inquiries promptly.

Can I delete my data from the platform?

Yes, you have the ability to delete your data from the platform. Simply go to your account settings and follow the instructions to remove your information.

What security measures are in place to protect my data?

We employ industry-standard security measures, including encryption, firewalls, and regular security audits, to safeguard your data from unauthorized access or breaches.

How is my privacy protected on the platform?

We take privacy seriously. Your personal information is securely stored and only shared with your explicit consent. We adhere to strict privacy policies and data protection regulations.

Can I access the platform 24/7

Yes, our platform is accessible 24/7, ultimately allowing Athletes, Teams, Agents, scouts, Unions, Leagues, Federations, and Brands to connect and interact at any time.

Can you integrate existing data into the App?

PlayWize allows any existing data to be integrated into our app and supports data integration from any API feed or compliant data source, making it easy for you to bring in your existing data.

PlayWize is vendor-agnostic and is designed to enable informed decision-making through the aggregation, normalization, and visualization of data from multiple sources concurrently. If you have specific data requirements, we recommend contacting PlayWize for further assistance.

Is there a calendar feature?

PlayWize includes a calendar feature that provides teams with the ability to create and manage sessions, including game day, training, gym, rehabilitation, wellness, and more. The calendar is flexible and customizable, allowing teams to add any session type they need to meet their specific requirements.

This calendar helps coordinate all sessions and improves cooperation between coaching, medical, and performance staff, providing greater transparency and communication between the team’s management and all athletes, collectively or individually

Do players/athletes have access to a Mobile App?

PlayWize gives athletes access to a mobile app that is seamlessly integrated with our web app. The mobile app provides athletes with a convenient way to track their data and manage their athletic profiles.

Teams, on the other hand, use a desktop environment to manage their team needs related to load monitoring on game day, training, and gym sessions.

PlayWize offers a holistic 360-degree view of the athlete, including injury, wellness, return to play, and other related data. This allows teams to have a complete picture of their athletes’ health and performance.

How customizable is the platform?

PlayWize Performance Manager offers a balance of both out-of-the-box value with pre-built reports as well as customization options to meet specific needs. Our pre-built reports provide instant value and can be used as-is or customized to meet your requirements. Additionally, users can create custom reports tailored to specific sports, teams, or individuals and save them to their own profiles. These reports can also be shared with others as desired.

What level of support do you offer?

PlayWize offers a comprehensive support program to ensure the uptime and bug fixes of our platform. This support is outlined in the Service Level Agreement, which is a part of the PlayWize user license agreement.

In addition to regular support, we also offer bespoke support for teams seeking specific consulting or assistance around sports science, data integration, and report writing needs. For advanced support requirements, we recommend contacting PlayWize for further assistance.

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